Shipping policy

Rooibos Ritual – Shipping & Delivery Policy

Last updated: 24 October 2026

At Rooibos Ritual, we understand the excitement of receiving your order! That’s why we prioritise fast dispatch, secure packaging and convenient nationwide delivery.

1. Nationwide Delivery

We deliver throughout South Africa, bringing our handcrafted skincare, body care and luxury botanical products straight to your door.

2. Fast Order Dispatch

We aim to dispatch orders on the same business day that payment is confirmed.

Orders received after the courier collection cut-off will be dispatched on the next business day.

Orders placed over weekends or public holidays will generally be dispatched on the next business day.

Dispatch times may occasionally vary due to stock availability or circumstances beyond our control. Should an unexpected delay occur, we will contact you.

3. Shipping Fees

Delivery fees are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on your location and the courier service.

Any free-shipping promotions will be clearly advertised on our website.

4. Delivery Timeframes

Once dispatched, delivery times depend on your location and the courier service.

Courier delivery estimates are indicative and may be affected by public holidays, remote delivery locations or unforeseen delays.

Please note that dispatch refers to when your parcel is handed over to the courier, not when it arrives at your door.

5. Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

You can use these details to follow your parcel’s journey.

6. Door-to-Door Delivery

Orders are delivered to the shipping address provided at checkout.

Please ensure your delivery address and contact number are accurate to avoid unnecessary delays.

7. Damaged or Incorrect Orders

We carefully package every order to protect your products during transit.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and photographs of the affected products where possible.

We will assist with an appropriate replacement, refund or other resolution in accordance with applicable consumer protection laws.

The suggested 48-hour reporting period does not limit your statutory consumer rights.

8. Delayed or Missing Parcels

If your parcel has not arrived within the expected delivery period, please contact us.

We will follow up with the courier and assist in resolving the matter.

Your rights under applicable South African consumer protection legislation remain unaffected.

9. Contact Us

For shipping enquiries or assistance with your order:

ROOIBOS RITUAL (PTY) LTD

Email: sales@rooibosritual.co.za

WhatsApp: 061 110 0538

Website: www.rooibosritual.co.za

Thank you for choosing Rooibos Ritual. Every order is packed with care and appreciation.